HawaiianMiles? Hawaiian Frequent Flyer Miles? Airline Compensation?
I want to know how much I've actually earned from flying Hawaiian. Me and my family took a trip to the Philippines and we've earned 21,000 Flying miles. Someone told me that rather than miles, you should view them as points, because it's based on how many miles(or points) you have, not on the actual distance between your departure and destination. Which would mean we roughly got about $300-400 dollars off our next flight, which sounds realistic. Another told me, I have 3 free tickets to the Philippines (roughly, considering its roughly 7000 miles from where we live to the Philippines). As much as I'd like to believe that, I truly don't know who to believe. Which would roughly mean we got at least $3000 dollars in flights... which i HIGHLY doubt. I think the first idea is right because on Hawaiian air's website, according to the graph I need 60,000 points for a U.S. Continental trip. http://www.hawaiianair.com/hawaiianmiles/pages/book-award-flights.aspx Can anyone give me more detail to how this system works? I'm pretty sure I understand it, but I just want to be fully clear. -- Also, Can you receive any sort of compensation for Hawaiian airlines not keeping us up to date with our flight? Our tickets originally said San Jose Int. - Hawaii, and we called Hawaiian Airlines one day before the flight, and the flight was changed to Oakland Int. BEFORE we called... so we were misinformed.
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1 :
I doubt they'll compensate you for the change, which is unfortunate. I cant really help on the valuation, but I can assure you that 21,000 miles IS NOT worth $3,000 in flights.
2 :
From the chart that is linked below, 7,000 miles gets a person a free ticket flying within the Hawaiian islands. If you want to fly from the Continental US to Hawaii, the minimum is 20,000 miles per person. To go to the Philippines, you need 40,000 miles. If you want to redeem your miles, you need to call the airline. Also when you booked your trip, you needed to have given Hawaiian Airlines, the travel agent or the website your booked from you frequent flier account. Just because you flew with them does not mean you automatically receive frequent flier miles. It is a good thing you called the airline to make sure where you were flying out of. I doubt the airline will compensate you for changing the departing airport. You can file a complaint such as write a letter but the most the airline will do is maybe send you a travel voucher which you need to use up within 1 year.