Delta Airline Damaged my Luggage & has not delivered it ? HELP?
I just flew home from an international flight and apon picking up my luggage in New York for customs inspections I noticed my brand new bag was ripped (the handles were torn down aprox 6 inches . In addition, this bag was marked as "handle with care, fragile" . It certainly was not handled with care. Since I was rushed to catch a flight (due to delta's delay.) I had to run across the airport to catch my connecting flight home after customs inspection I was told by Delta Airlines to file a claim when I got to Oakland CA airport. I attempted to do so , but my luggage never made it on my airplain. The lady at the counter said 1. She could not open a claim unless she saw the bag . 2. Delta does not cover handles (although it was ripped - not at the seam.) 3. She said and I quote " The bag was not leather and you should not expect items that are not leather to make it! " . She was incredibly rude and told me that once my bags are delivered (as they were not on the flight) I would need to drive them back to the airport for inspection. Meanwhile I have not even recieved my bags . I have my husbands meds in the suitcase, and my work clothes . How can Delta Justify not compensating me in any way ? I have to jump through hoops to 1. Get my doc to prescribe meds 2. I now have to pay for the bag to be repaired due to no fault of my own . 3. I do not have my work clothes and I will need to figure something out . What can I do ? Do I have any rights ? Please help.
Aircraft - 5 Answers
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1 :
I would definitely call their support number and hope you get someone more friendly. Not 100% sure, but I would expect you have some rights. Try finding their policies somewhere on their website. Good Luck!
2 :
Well, when your bag arrives, take it to the airport and let them look at it. It's unreasonable to think they will send meds to your house, or provide a uniform for you to wear to work until your bag arrives. You won't have to repair your bag, Delta will cover the cost of replacing it. You took ALL of your work clothes on an international flight? Your husband took ALL his meds on a flight with him? Otto... Its not a slam. "Fail to plan, plan to fail." You should always assume the airlines will lose your bag and be prepared to go without it for a day or two if it should happen. Delta loses bags every day, this does not mean you own the airline. They will pay for your bag. I can promise you the Attorney General is not going to give a damn if your bag goes missing a couple days. I'm with the airline on this, I wouldn't pay for a damaged bag without seeing it either, I would have some extra meds at home, as well as another uniform to wear to work. Why? Because the airline might lose my bag on the way home. It sucks to be you as well.
3 :
I guess "Rick " is without fault so he feels it necessary to slam you. Get all the details on what happened down on paper. Provide names of those you have contacted if you have them. Make copies. Contact customer service of the airline and give them a chance to make things right. If they don't, make sure to contact local media and your state attorney general (after informing the airline you intend to do this). They can provide some pressure to assist you. Make sure you have read and understand the airline's policy on lost luggage. Good luck. Hey "Rick"...no need for you to be a complete jerk. I didn't see a reason for you to insult someone who was simply asking for help. I won't sink to your level with the insults.
4 :
yes you do , look up there website and there will info on your rights
5 :
Hire a good attorney and sue for millions.
Title : Delta Airline Damaged my Luggage & has not delivered it ? HELP
Description : Delta Airline Damaged my Luggage & has not delivered it ? HELP? I just flew home from an international flight and apon picking up my l...